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('d580fe70-9f8f-11ea-8ad0-bd983f1326eb', 'log-call-no-answer-72c28ee024071a32', '(650) 529-0411', 'Caroline Tony V', 'Google AdWords - HOA (Orange County)', 'Portola Valley', 'CA', '/services/davis-stirling-act-sacramento/', 'Chrome', 'Macintosh', 0, 0, 0, 'no-answer', 'completed', 'completed', NULL, NULL, NULL, 'update-call', '{\"id\":881860178,\"sid\":\"log-call-no-answer-72c28ee024071a32\",\"account_id\":127250,\"name\":\"Caroline Tony V\",\"cnam\":\"Caroline Tony V\",\"search\":\"(not provided)\",\"referrer\":\"https:\\/\\/www.google.com\\/\",\"location\":\"https:\\/\\/www.kushnercarlson.com\\/services\\/davis-stirling-act-sacramento\\/?gclid=CjwKCAjw2a32BRBXEiwAUcugiFBGBIoKE1CasYUr-NWB66SUUAnQjE_GB0r-HfFj5r5R2GLalDVw5RoCSMkQAvD_BwE\",\"source\":\"Google AdWords - HOA (Orange County)\",\"source_id\":626534,\"source_sid\":\"TSOF6FC2D2594D22C52C7F22FA76C7AEAFAB04CFB6B2B3CB90A42E3C9E500A35E9B\",\"tgid\":3055508,\"likelihood\":100,\"duration\":0,\"direction\":\"form\",\"talk_time\":0,\"ring_time\":0,\"hold_time\":0,\"wait_time\":0,\"parent_id\":null,\"email\":\"carolinevertongen@gmail.com\",\"street\":null,\"city\":\"Portola Valley\",\"state\":\"CA\",\"country\":\"United States\",\"postal_code\":\"94028\",\"called_at\":\"2020-05-26 01:31 PM -07:00\",\"unix_time\":1590525067,\"tracking_number_id\":877307,\"tracking_number_sid\":\"TPNC3C4B23C348AEC2EE54EFD301979CD2E69EDB13D8CC47D0789E689FA196DB56B3E00B2504F5C92A6\",\"tracking_number\":\"+19495061334\",\"tracking_label\":\"HOA - Orange County\",\"dial_status\":\"no-answer\",\"is_new_caller\":true,\"indexed_at\":1590525671.8206059932708740234375,\"last_location\":\"https:\\/\\/www.kushnercarlson.com\\/\",\"inbound_rate_center\":{\"country\":\"US\",\"prefix\":\"1\",\"tollfree\":false},\"caller_number_split\":[\"1\",\"650\",\"529\",\"0411\"],\"contact_number\":\"+16505290411\",\"excluded\":false,\"redacted\":false,\"tracking_number_format\":\"(949) 506-1334\",\"caller_number_format\":\"(650) 529-0411\",\"alternative_number\":\"6505290411\",\"caller_number_complete\":\"+16505290411\",\"caller_number_bare\":\"6505290411\",\"tracking_number_bare\":\"9495061334\",\"caller_number\":\"+16505290411\",\"visitor\":true,\"call_path\":[{\"route_name\":\"Facebook Offline Conversion\",\"route_id\":\"79377\",\"route_type\":\"RoutingRule\",\"started_at\":\"2020-05-26T13:33:08Z\"}],\"left_talk_time\":0,\"right_talk_time\":0,\"transfers\":[],\"call_status\":\"completed\",\"status\":\"completed\",\"spotted\":[],\"callbacks\":[],\"emails\":[],\"webvisit\":{\"score\":100,\"keywords\":\"(not provided)\",\"referrer_host\":\"www.google.com\",\"referrer_path\":\"\\/\",\"location_host\":\"www.kushnercarlson.com\",\"location_path\":\"\\/services\\/davis-stirling-act-sacramento\\/\",\"browser\":\"Chrome\",\"device\":\"Macintosh\",\"mobile\":\"desktop\"},\"day\":\"Tuesday\",\"month\":\"May\",\"hour\":\"01PM\",\"ga\":{\"utmz\":null,\"utma\":null,\"utmb\":null,\"utmc\":null,\"medium\":null,\"campaign\":null,\"cid\":\"GA1.2.1190727434.1590522490\",\"gclid\":\"CjwKCAjw2a32BRBXEiwAUcugiFBGBIoKE1CasYUr-NWB66SUUAnQjE_GB0r-HfFj5r5R2GLalDVw5RoCSMkQAvD_BwE\",\"gclsrc\":null,\"events\":[\"Form:UA-10668065-13\"]},\"visitor_ip\":\"99.4.120.66\",\"tag_list\":[],\"notes\":null,\"latitude\":37.3701999999999969759301166050136089324951171875,\"longitude\":-122.215000000000003410605131648480892181396484375,\"extended_lookup_on\":true,\"form\":{\"number_to_call\":\"log-call-no-answer-d988b672237e989f\",\"customer_number_to_dial\":\"+16505290411\",\"name\":null,\"email\":\"carolinevertongen@gmail.com\",\"trackback_id\":\"5ecc54620001f112180dd4a7\",\"form_id\":33410,\"form_name\":\"Homepage Slide In\",\"custom\":[{\"value\":\"Caroline\",\"id\":\"field_1\",\"label\":\"First Name\"},{\"value\":\"Vertongen\",\"id\":\"field_6\",\"label\":\"Last Name\"},{\"value\":\"I called this morning and left a message with the Sacramento office. Not sure if I explained the urgency of my inquiry. We have owned a condo at the Village of Squaw Valley since 2003. There are 2 Homeowner Associations - 1 ascent which represents building 1, 2. and 3 and 22 Station representing building 4 and 5 - both governed by Squaw Valley Neighborhood company and using  Squaw Valley Hospitality (Manager is also the General Manager ) to manage services for both 22 station and 1st ascent.  Ever since the General Manager came on board she has been abusing her power and manipulate her employees against homeowners. we bought the condo in 2003  under Intrawest, which then was purchased by Squaw Valley Resort llc and more recently Alterra - as of April 22 the 2 HOA are asking owners to sign a updated election rules policy  which is presented as \\\" with the intent to comply with the new law SB 323, but the language clearly indicate different attentions as the statement says: \\\" These election rules shall apply to any vote regarding assessments legally requiring a vote, election and removal of Directors, amendments to the Governing documents, and the grants of exclusive use of any portion of the Common Area to a member. These Election Rules supersede and replace all prior versions\\\" \\r\\nmy questions since April 24 remain unanswered - \\\"intentionally? the 2 homeowner representatives are the same for both associations - one is a fairly new owner - while the Commercial director and the HOA President have held this position for a long time - in 2018 the general manager took away all our services even though we were in very good standing since 2003 - and I suspected that both President and Commercial director were trying to use an executive order to allow the General Manager to do so. Legal counsel suddenly went on vacation and seemed to occupied with other legal matters, but I was able to stop them by requesting  an Internal Dispute Resolution with the HOA Board. We got our services back but they refused to sign the IDR on the advice of their attorney. I did not want to spend the money to find a new attorney to ensure the completion of the IDR since we got all our services back and since they promised to work on ongoing issues like Maintenance (cleaning and painting) and a new key system - unfortunately we were fooled.  are compromised by the lack of owner representation. The new key system forces us to use the front desk because the keys continue to be de-activated and we need to pay the front desk $20\\/day if we want front desk guest services for our guests. A new key policy received this weekend authorizes the Manager and her employee (who is supposed to help owners ) to decide if we, owners are allowed to use their front desk service among other services like maintenance.... Last Friday I received a copy of a newly amended management policy signed by the General Manager (who is the manager of the Hospitality services) and our homeowners President - again no date and we are not aware there was an amended policy .. nor do we know when it was adopted \\r\\n Besides the new election rule policy and a request to make a decision to receive notices and documents by email or US mail - sent on  the same day as the new election rules -  April 27 for SVNC and last week sent by 22 Station with a 10 day window using docu-sign- all questions have been ignored and they are rushing this for adoption.\\r\\nBeside the new recent changes  some  owners in building 4 are experiencing new noise and vibration created by the new and stronger motor that was installed for the new Mexican Restaurant end of December 2019. We first experienced the noise and vibration in our condo, hallway, and by the elevators in January 2020 and have reported it - others have come forward as well. Commercial director has taken full responsibility at first but more recently downplayed it and even denied the problem after the Board adopted a new Damage Loss Policy on April 15, which we never saw and for which we received a copy on April 17....\\r\\nThe New election rules will be brought up for adoption this coming Wednesday May 27- I have expressed my concerns in many emails and also in the new IDR sent to 22 Station Board Members on May 21 after a lengthy discussion during the last HOA board meeting May 20. The Hoa President promised to help but I no longer trust him and therefore sent the IDR by mail May 21 and sent a copy by email on May 22..\\r\\nMany owners have given up and sold their condo - I am one of several who try to hang on - many are new owners and they have yet to experience what we have experienced in the last 5 years ....Hope you can help. \\r\\nThank you\\r\\nCaroline Vertongen\",\"id\":\"field_4\",\"label\":\"Message\"},{\"value\":[\"I have read and agree to the disclaimer at the bottom of the page\"],\"id\":\"field_5\",\"label\":\"Agree\",\"labels\":[\"I have read and agree to the disclaimer at the bottom of the page\"]}]},\"legs\":[]}', '2020-05-26 13:31:09', '2020-05-26 13:41:13'),
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