{"body":"Folks,\r\n\r\nAs you know, {{ resource_id|client['team_id']|team_name }} recently logged a \"fire\" in the {{ resource_id|client_name }} case. Fortunately, that fire has been resolved as follows: \r\n\r\n>**Resolution Details:** *{{ resolution }}*\r\n \r\nGood work {{ resource_id|client['team_id']|team_name }}. \r\n\r\n\u2014\tE."}