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I went to Rent 1 Buy 1 Realty in Sunrise. I told the agent of my ESA cat immediately. I have an ESA cat. II found a unit and my agent presented the listing agent and condo owner who ok\'d the application and gave me the application for the association. I gave the association the application and $100.00 and 4 days later received a call telling me that the association does not like pets, they will not approve my ESA pet without a letter signed by a Doctor. I explained to the rep Tatiana that the ESA letter was signed by a doctor so I\'m not sure what else they are looking for. She said I can give my cat away but it\'s doubtful the board will approve me due to my ESA cat. I mentioned that they can not discriminate against a legitimate ESA pet and she basically rushed me off the phone with , we will see what the board says. Meanwhile, after verifying 5 different times  that it would be ok to move forward before giving up my non refundable money, I find myself at a complete loss. 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It began with a water leak caused by the tenant upstairs leaving her faucet in the on position and then leaving for the night (the building\'s water supply had been shut off for maintenance, she left, and then left the sink in the on position). For approximately 12 hours, the sink overflow caused devastating leaking at my newly purchased condo, from the entire bathroom area to the kitchen. \\r\\nThe HOA states that tenants MUST call their official \\\"plumber\\\" for emergency maintenance and building water shut off. The plumbing company did NOT answer their emergency line for the entire evening until the next morning. Their \\\"excuse\\\" was they never saw the calls-my detailed phone log, which I still have screen shots of, tells otherwise. The HOA manager, Cindy, called me the next day to apologize and to try and remedy the situation-she sent in this plumbing company (WHO IS NOT LICENSED FOR MAJOR WATER REMEDIATION AND RESTORATION) to remove several walls in my property. She also allowed the plumbing company to \'break-in\' to the unit above me to turn off the sink-without notifying the tenant or owner. Because of the extensive damage to my property, I filed a claim with my insurance. The insurance agent soon came out and stated immediately that the walls were not properly removed and they removed \'way too much\' than needed-indicating that now we would be beyond $10,000 in damages and repairs. The HOA never mediated and offered payment for the poorly done remediation. I began renting my property to a tenant in 2019. During this past year, once again, leaks occured. This time, the HOA\'s plumbing company tried to pin it on my tenant and my unit-falsely claiming a leak causing damage to the garage below me (owner by another tenant) came from my bathtub. After charging me upwards of $400 to \\\"fix\\\" it, there was still a leak the following day. Come to find out the leak was caused by the HOAbuilding piping and not my unit-Cindy was brought in the loop on this. I was never refunded nor even offered an apology for being liable for this-(i have emails, photos, documentation).\\r\\nAgain in July of 2020, this plumbing company was contacted again to  fix another leak to the same garage. This company without notifying me the owner in advance went into my tenant\'s unit early on a saturday morning, asked her to authorize work to remove drywall to see where the leak was coming from, and asked her to sign off that automatically it was caused by the washing machine. Again, I was never notified nor was a study done to confirm where the actual leak came from. My tenant was the only one to let me know.\\r\\nThey also falsely accused her, my tenant, of making erroneous statements that she would continue \\\"to use the washer, she doesn\'t care if it causes a leak\\\"-a false statement. My tenant has lived in this complex for 5+ years, has excellent references and credit, and would never jeopardize my property or anyone else\'s. I hate to suspect they were claiming this against her due to the color of her skin, but I have my suspicions.\\r\\nI am seeking accountability and reassurance that this HOA is following laws.\\r\\nFor the past 3 years the unit above mine has hardwood floors, breaking the HOA rule that all 2nd and 3rd floor units must have carpet in the bedroom and living room. This has caused 3+ years of no sleep, loud nuisance walking, and no peace. I have asked Cindy to enforce this rule-to date the unit still has hardwood floors. My tenants cannot sleep and are bothered by the excessive noise. I would like accountability and compensation for years of this drama. \\r\\n1. What is the state or federal law that gives a HOA the power to \\\"force\\\" tenants to use their plumbing company and only their plumbing company,? \\r\\n2. I am now on the insurance \\\"shit list\\\", was dropped by previous insurance companies, all because of this negligence. I had no choice but to use insurance for the huge costs associated with the flooding-that could have been minimized\\/stopped if the \\\"HOA\'S plumbing company\\\" had answered their ADVERTISED 24\\/7 emergency line. I was hostage to this and suffered damage to my property.\\r\\n3. What is the implications for an HOA to be using their official plumbing company to do remediation and restoration (MAJOR remediation-i have photos) without proper licensing?\\r\\n4. What can I do to finally get the HOA to enforce their own rule about carpeting so that my tenants can get sleep and peace and quiet?\\r\\n\\r\\nPlease help. This has been costly torture. This was the first home I bought and my most prized possession. 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WE DO NOT GET ALONG WITH THE BOAED PRESIDENT AND HE HAS PEOPLE  TRYING TO LOOK IN OUR WINDOWS WHICH WE HAVE NOW COVERED. THE BOARD HAS A MANAGEMENT COMPANY WHICH BROUGHT IN THEIR OWN ROOFING COMPANY. THEY HAVE BBEN WORKING ON THE ROOFS, PUT HOLES IN IT AND NEVER CAME BACK TO COVER THE HOLES. THE FOLLOWING DAY, IT RAINED HARD AND FLOODED THE INSIDE OF MY HOME. THEY HAVE REFUSED TO GIVE US ANY INSURANCE INFORMATION AND HAVE TAKEN NO RESPONSSSSSSIBILITY FOR THE DAMAMGE THEY CAUSED DUE TO THEIR NEGLIGENCE. THEY HARASS US ABOUT THE ANIMALS I HAVE INSIDE MY UNIT AMONG OTHER THINGS. THEY WILL NOT LEAVE US ALONE!!!! I SAVE AND RESCUE ANIMALS AND HAVE BEEN DOING THIS FOR 30 YEARS. WHEN MY HUSBAND AND I PURCHASED THIS UNIT ALMOST 30 YEARS AGO, WE NEVER RECIEVED NOR SIGN ANY PAPERWORK VIA THE HOA. WE BOUGHT THROUGH FANNY MAE AND THE HOA WAS NOT ALLOWED TO CONTACT US. THE BOARD HAS CHANGED SEVERAL TIMES SINCE THEN AND IT CONTINUES TO GET WORSE. THEY ARE NOW TRYING TO RAISE THE MAINTENANCE TO AN OUTRANGEOUS AMOUNT OF MINEY WHICH WE DO NOT MAKE. AS OF NOW, OUR FEES ARE $440.00 PER MONTH AND THEY WANT IT RAISED TO 470.00.PER MONTH. WE HAD A PROBLEM  WITH THE MAINTENANCE MAN WHO WAS CAUGHT TRYING TO LOOKK IN OUR WINDOWS, MY HUSABND CONFRONTED HIM AND IT TURNED INTO A CONFRONTATION. WE ENDED UP HAVING TO CALL THE POLICE. THERE\'S MORE BUT I NEED TO SPEAK TO SOMEONE THAT IS WILLING TO HELP US. MONEY IS AN ISSUE SO IF THAT\'S A PROBLEM, I\'LL LOOK FOR SOMEOEN WHOS WILLING TO HELP WITHOUT A MASSIVE FEE THAT\'S USUALLY REQUIRED\",\"id\":\"field_4\",\"label\":\"Message\"},{\"value\":[\"9:00am\"],\"id\":\"field_8\",\"label\":\"Best Time to Call\",\"labels\":[\"9:00am\"]},{\"value\":[\"I have read and agree to the disclaimer at the bottom of the page\"],\"id\":\"field_5\",\"label\":\"Agree\",\"labels\":[\"I have read and agree to the disclaimer at the bottom of the page\"]}]},\"legs\":[]}', '2020-10-14 13:05:02', '2020-10-14 13:15:03'),
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('8bd9ba20-2354-11eb-a41b-bb130c14b9ff', 'log-call-no-answer-c495d471419a7544', '(561) 789-2629', 'Resnik Richard', 'Google AdWords - HOA (Orange County)', NULL, NULL, '/', 'Chrome', 'Windows', 0, 0, 0, 'no-answer', 'completed', 'completed', NULL, NULL, NULL, 'update-call', '{\"id\":1059421958,\"sid\":\"log-call-no-answer-c495d471419a7544\",\"account_id\":127250,\"name\":\"Resnik Richard\",\"cnam\":\"Resnik Richard\",\"search\":null,\"referrer\":\"https:\\/\\/www.lscarlsonlaw.com\\/\",\"location\":\"https:\\/\\/www.lscarlsonlaw.com\\/\",\"source\":\"Google AdWords - HOA (Orange County)\",\"source_id\":626534,\"source_sid\":\"TSOF6FC2D2594D22C52C7F22FA76C7AEAFAB04CFB6B2B3CB90A42E3C9E500A35E9B\",\"tgid\":3481997,\"likelihood\":100,\"duration\":0,\"direction\":\"form\",\"talk_time\":0,\"ring_time\":0,\"hold_time\":0,\"wait_time\":0,\"parent_id\":null,\"email\":\"richardr85@icloud.com\",\"street\":null,\"city\":null,\"state\":null,\"country\":null,\"postal_code\":\"66941\",\"called_at\":\"2020-11-10 04:59 AM -08:00\",\"unix_time\":1605013157,\"tracking_number_id\":877307,\"tracking_number_sid\":\"TPNC3C4B23C348AEC2EE54EFD301979CD2E69EDB13D8CC47D0789E689FA196DB56B3E00B2504F5C92A6\",\"tracking_number\":\"+19495061334\",\"tracking_label\":\"HOA - Orange County\",\"dial_status\":\"no-answer\",\"is_new_caller\":true,\"indexed_at\":1605013757.2894098758697509765625,\"last_location\":\"https:\\/\\/www.lscarlsonlaw.com\\/\",\"inbound_rate_center\":{\"country\":\"US\",\"prefix\":\"1\",\"tollfree\":false},\"caller_number_split\":[\"1\",\"561\",\"789\",\"2629\"],\"contact_number\":\"+15617892629\",\"excluded\":false,\"redacted\":false,\"tracking_number_format\":\"(949) 506-1334\",\"caller_number_format\":\"(561) 789-2629\",\"alternative_number\":\"5617892629\",\"caller_number_complete\":\"+15617892629\",\"caller_number_bare\":\"5617892629\",\"tracking_number_bare\":\"9495061334\",\"caller_number\":\"+15617892629\",\"visitor\":true,\"call_path\":[{\"route_name\":\"Facebook Offline Conversion\",\"route_id\":\"79377\",\"route_type\":\"RoutingRule\",\"started_at\":\"2020-11-10T05:01:18Z\"}],\"left_talk_time\":0,\"right_talk_time\":0,\"transfers\":[],\"call_status\":\"completed\",\"status\":\"completed\",\"spotted\":[],\"callbacks\":[],\"emails\":[],\"webvisit\":{\"score\":100,\"keywords\":null,\"referrer_host\":\"www.lscarlsonlaw.com\",\"referrer_path\":\"\\/\",\"location_host\":\"www.lscarlsonlaw.com\",\"location_path\":\"\\/\",\"browser\":\"Chrome\",\"device\":\"Windows\",\"mobile\":\"desktop\"},\"day\":\"Tuesday\",\"month\":\"November\",\"hour\":\"04AM\",\"ga\":{\"utmz\":null,\"utma\":null,\"utmb\":null,\"utmc\":null,\"medium\":null,\"campaign\":null,\"cid\":\"GA1.2.482549396.1605010919\"},\"visitor_ip\":\"2601:582:4780:5580:c4e5:b9b7:e9a9:7ae8\",\"tag_list\":[],\"notes\":null,\"latitude\":39.75999999999999801048033987171947956085205078125,\"longitude\":-98.5,\"extended_lookup_on\":true,\"form\":{\"number_to_call\":\"log-call-no-answer-431d74097dc4e150\",\"customer_number_to_dial\":\"+15617892629\",\"name\":null,\"email\":\"richardr85@icloud.com\",\"trackback_id\":\"5faa85e60001f1128cbce15d\",\"form_id\":33410,\"form_name\":\"Homepage Slide In\",\"custom\":[{\"value\":\"Richard\",\"id\":\"field_1\",\"label\":\"First Name\"},{\"value\":\"Resnik\",\"id\":\"field_6\",\"label\":\"Last Name\"},{\"value\":\"I have an ESA a Frenchie and my condo association has sent me a letter dated Nov 3rd (which I received yesterday via regular mail Nov 9th, as well as a notice from the post office that they also sent it certified and is available to be picked up at the post office) that I have 10 days to remove my dog from the property..  They have a letter from a therapist on file and I have a medical diagnosis of depression.\\r\\n\\\" your failure o refusal to maintain control of your support animal has caused bodily injury to other residents and has constituted a nuisance and source of annoyance for other residents.   They have cited two incidents in which I myself was not present, one was last year where they made claim that my dog bit a woman on the toes in the elevator while I was on vacation late september 2019.   When I was contacted about the incident a week later demanding my dog be muzzle at which point I requested to see the video surveillance I was denied by the condo board president and he told me there were numerous additional complaints.  When I requested more information he simply started rattling off apartment numbers without details such as dates, times, and what happened. And said that I need to hire a lawyer to get that.   \\r\\nI also received an email from the office stating that my dog relieved himself in the elevator and I did not clean it up.   When I asked about the incident it occured when my dog was locked up in my apartment and I was at work.   Turns out it was soft drink that was spilled and my dog was blamed for it.\\r\\nAdditionally on Nov 13, 2019 he made claim that a woman complained my dog growled at her while we were in the elevator (I was holding the dog and the dog had not growled), I asked him for a specific date and time and who it was he could not provide me with that infomation and proceeded to rattle off a number of apartment numbers.  I asked the woman in the office for the information and I received an email stating that all requests must be sent via certified mail.  \\r\\n Most recently my downstairs neighbor who was watching my dog accidentally let him out of the apartment when he ran out into the hallway.   There was a woman in the hallway with a friend.  My neighbor was able to grab him and asked if everything was ok.  The woman said everything was fine, my friend looked to make sure everything was ok and my dog did not do anything to harm the woman just in case.  She told him she wasnt going to say anything to the front desk guard.   Meanwhile 6 days later I am paid a visit by Animial Control sayijng the woman is claiming my dog bit her and he was quarantined for 10 days.    Which brings me to receipt of this letter sent by the condo boards attorney stating I have only 10 days to remove my dog from the property with the threat to take action \'including but not limited to, seeking to commence non=binding arbitration, filing a suit for injunctive relieve and levying violations and fines against me.  They also state that they will attempt to recover attorneys fees and costs it may be required to incur due to this non compliance with the governing documents if I do not timely adhere to the requirements of the demand.\\r\\nIt must be said that both times they have submitted a formal complaint to me in each instance I was not with my dog, for them to claim that I do not take measures to control my dog when I carry my dog through the lobby when others are present as required by our association even though none of the other residents with ESAs are in compliance of this policy.  To say that I failed to maintain control of my dog is rediculous and I feel that I am being harrassed unfairly.   In addition another resident harrassed me and threatened me with violence and the building did nothing other to tell me to file a police report which I did and can provide if necessary.   Please let me know what my options are in this situation.  I feel that they have given me an unreasonable amount of time to adress this with their retroactive demand.   Based on this I have only until friday to deal with this.   I am actually going out of town today until thursday with the dog so at least it will be out of the way.    \\r\\nI am looking forward to hearing from you,\",\"id\":\"field_4\",\"label\":\"Message\"},{\"value\":[\"I have read and agree to the disclaimer at the bottom of the page\"],\"id\":\"field_5\",\"label\":\"Agree\",\"labels\":[\"I have read and agree to the disclaimer at the bottom of the page\"]}]},\"legs\":[]}', '2020-11-10 04:59:19', '2020-11-10 05:09:18'),
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('8c915c30-d511-11ea-aaa7-61ceba415110', 'log-call-no-answer-93372f29f3ea10ef', '(786) 301-0650', 'Miramar, FL', 'Google AdWords - HOA (Orange County)', NULL, 'KS', '/services/hoa-disputes-miami/', 'Chrome', 'Windows', 0, 0, 0, 'no-answer', 'completed', 'completed', NULL, NULL, NULL, 'update-call', '{\"id\":948846519,\"sid\":\"log-call-no-answer-93372f29f3ea10ef\",\"account_id\":127250,\"name\":\"Miramar, FL\",\"cnam\":\"Miramar, FL\",\"search\":\"(not provided)\",\"referrer\":\"https:\\/\\/www.google.com\\/\",\"location\":\"https:\\/\\/www.kushnercarlson.com\\/services\\/hoa-disputes-miami\\/?gclid=EAIaIQobChMIwcbrzcn96gIVg4bACh3ZRgqCEAAYASAAEgIFnfD_BwE\",\"source\":\"Google AdWords - HOA (Orange County)\",\"source_id\":626534,\"source_sid\":\"TSOF6FC2D2594D22C52C7F22FA76C7AEAFAB04CFB6B2B3CB90A42E3C9E500A35E9B\",\"tgid\":3055508,\"likelihood\":100,\"duration\":0,\"direction\":\"form\",\"talk_time\":0,\"ring_time\":0,\"hold_time\":0,\"wait_time\":0,\"parent_id\":null,\"email\":\"maryfimu@yahoo.com\",\"street\":null,\"city\":null,\"state\":\"KS\",\"country\":\"United States\",\"postal_code\":\"66941\",\"called_at\":\"2020-08-02 03:43 PM -07:00\",\"unix_time\":1596408191,\"tracking_number_id\":877307,\"tracking_number_sid\":\"TPNC3C4B23C348AEC2EE54EFD301979CD2E69EDB13D8CC47D0789E689FA196DB56B3E00B2504F5C92A6\",\"tracking_number\":\"+19495061334\",\"tracking_label\":\"HOA - Orange County\",\"dial_status\":\"no-answer\",\"is_new_caller\":true,\"indexed_at\":1596408791.284297943115234375,\"last_location\":\"https:\\/\\/www.kushnercarlson.com\\/services\\/hoa-disputes-miami\\/?gclid=EAIaIQobChMIwcbrzcn96gIVg4bACh3ZRgqCEAAYASAAEgIFnfD_BwE\",\"inbound_rate_center\":{\"country\":\"US\",\"prefix\":\"1\",\"tollfree\":false},\"caller_number_split\":[\"1\",\"786\",\"301\",\"0650\"],\"contact_number\":\"+17863010650\",\"excluded\":false,\"redacted\":false,\"tracking_number_format\":\"(949) 506-1334\",\"caller_number_format\":\"(786) 301-0650\",\"alternative_number\":\"7863010650\",\"caller_number_complete\":\"+17863010650\",\"caller_number_bare\":\"7863010650\",\"tracking_number_bare\":\"9495061334\",\"caller_number\":\"+17863010650\",\"visitor\":true,\"call_path\":[{\"route_name\":\"Facebook Offline Conversion\",\"route_id\":\"79377\",\"route_type\":\"RoutingRule\",\"started_at\":\"2020-08-02T15:45:12Z\"}],\"left_talk_time\":0,\"right_talk_time\":0,\"transfers\":[],\"call_status\":\"completed\",\"status\":\"completed\",\"spotted\":[],\"callbacks\":[],\"emails\":[],\"webvisit\":{\"score\":100,\"keywords\":\"(not provided)\",\"referrer_host\":\"www.google.com\",\"referrer_path\":\"\\/\",\"location_host\":\"www.kushnercarlson.com\",\"location_path\":\"\\/services\\/hoa-disputes-miami\\/\",\"browser\":\"Chrome\",\"device\":\"Windows\",\"mobile\":\"desktop\"},\"day\":\"Sunday\",\"month\":\"August\",\"hour\":\"03PM\",\"ga\":{\"utmz\":null,\"utma\":null,\"utmb\":null,\"utmc\":null,\"medium\":null,\"campaign\":null,\"cid\":\"GA1.2.1843270810.1596407576\",\"gclid\":\"EAIaIQobChMIwcbrzcn96gIVg4bACh3ZRgqCEAAYASAAEgIFnfD_BwE\",\"gclsrc\":null},\"visitor_ip\":\"2600:1702:790:7fc0:d4cd:71e:8d15:fcba\",\"tag_list\":[],\"notes\":null,\"latitude\":39.75999999999999801048033987171947956085205078125,\"longitude\":-98.5,\"extended_lookup_on\":true,\"form\":{\"number_to_call\":\"log-call-no-answer-3039c0bf4bce9f71\",\"customer_number_to_dial\":\"+17863010650\",\"name\":null,\"email\":\"maryfimu@yahoo.com\",\"trackback_id\":\"5f273f180001f112198e2c82\",\"form_id\":73160,\"form_name\":\"HOA Disputes (FL)\",\"custom\":[{\"value\":\"Rafael\",\"id\":\"field_1\",\"label\":\"First Name\"},{\"value\":\"Munoz\",\"id\":\"field_6\",\"label\":\"Your Last Name\"},{\"value\":\"Our HOA put in new vynil fencing recently. The company that installed it never removed the old cement fence posts, and instead just cut the wooden part of the post, but left the cement and remainder of the post in the ground. Now the outer perimeter of our back yard tiled patio areas, which had plenty of green space for water to drain, contains the old cement, and the new cement from the vynil fencing, There are 18 units, mine included, which are back to back, and therefore the water now pools in all of our back yards. This has been reported to the board and the property management agency and nothing has been done. One of the members of the board lives directly behind me and they have, in the last week, spent several days installing 2-3 inch thick pavers on their patio, sloping the water further unto the rest of the properties and away from theirs. Our patios are appx 14x14 and 90% are cemented and tiled since the 80\'s. That is how we purchased our property 16 years ago. We had never run into flooding until now. If you are able to help us with this situation we would greatly appreciate a cal.\",\"id\":\"field_4\",\"label\":\"Message\"},{\"value\":[\"4:30pm\"],\"id\":\"field_8\",\"label\":\"Best Time to Call\",\"labels\":[\"4:30pm\"]},{\"value\":[\"I have read and agree to the disclaimer at the bottom of the page\"],\"id\":\"field_5\",\"label\":\"Agree\",\"labels\":[\"I have read and agree to the disclaimer at the bottom of the page\"]}]},\"legs\":[]}', '2020-08-02 15:43:13', '2020-08-02 15:53:12'),
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I now want to move my fence to my property line which is 12 feet 4 inches off in certain areas and they said I have to put the fence 1 foot inside my property line and plant hedges to make it appealing for the community park and I have to maintain the hedges no higher than 6 inches above the fence. I\\u2019m no match for these men - they run all over me!\\r\\nPlease HELP \\r\\nThank you - Gail\",\"id\":\"field_4\",\"label\":\"Message\"},{\"value\":[\"10:00am\"],\"id\":\"field_8\",\"label\":\"Best Time to Call\",\"labels\":[\"10:00am\"]},{\"value\":[\"I have read and agree to the disclaimer at the bottom of the page\"],\"id\":\"field_5\",\"label\":\"Agree\",\"labels\":[\"I have read and agree to the disclaimer at the bottom of the page\"]}]},\"legs\":[]}', '2020-06-05 04:56:12', '2020-06-05 05:06:11'),
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