{"body":"Folks,\r\n\r\nAs you know, TEAM NAME HERE recently logged a \"fire\" in the **{{ resource_id|client_name }}** case. Fortunately, TEAM NAME HERE resolved that fire, the details of which are as follows:\r\n\r\n>*Resolution Details: {{ resolution }}*\r\n \r\nGood work TEAM NAME HERE. \r\n\r\n\u2014\tE."}