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('fc97c670-c83d-11ea-a33e-8177eef5a236', 'CAb91b41b4c61302fd452036401888bc48', '(202) 213-4074', 'Bob Koenig', 'Google AdWords - HOA (Miami)', 'Washington Zone 1', 'DC', '/services/hoa-disputes-miami/', 'Chrome', 'Macintosh', 118, 40, 78, 'completed', 'answered', 'answered', NULL, NULL, NULL, 'end-call', '{\"id\":932187903,\"sid\":\"CAb91b41b4c61302fd452036401888bc48\",\"account_id\":127250,\"name\":\"Bob Koenig\",\"cnam\":\"Bob Koenig\",\"search\":\"(not provided)\",\"referrer\":\"https:\\/\\/www.google.com\\/\",\"location\":\"https:\\/\\/www.kushnercarlson.com\\/services\\/hoa-disputes-miami\\/?gclid=CjwKCAjwmMX4BRAAEiwA-zM4JmSzacVI_4SVYH8jQtQJqTbj4S_C_Dk_kAFOJupy9znOJeyiqzTKGRoCDAUQAvD_BwE\",\"source\":\"Google AdWords - HOA (Miami)\",\"source_id\":1128254,\"source_sid\":\"TSOF6FC2D2594D22C52C7F22FA76C7AEAFA78C3080E0034AAEAD89D0E3E63B964D9\",\"tgid\":3114698,\"likelihood\":99.4269000000000033878677641041576862335205078125,\"duration\":118,\"direction\":\"inbound\",\"talk_time\":78,\"ring_time\":40,\"hold_time\":0,\"wait_time\":0,\"parent_id\":null,\"email\":null,\"street\":null,\"city\":\"Washington Zone 1\",\"state\":\"DC\",\"country\":\"US\",\"postal_code\":\"20005\",\"called_at\":\"2020-07-17 07:58 AM -07:00\",\"unix_time\":1594997913,\"tracking_number_id\":1891877,\"tracking_number_sid\":\"TPNC3C4B23C348AEC2EE54EFD301979CD2E69EDB13D8CC47D07B0715CFF1FB5235B5F1CDE91EE5DA01D\",\"tracking_number\":\"+13059018871\",\"tracking_label\":null,\"dial_status\":\"completed\",\"is_new_caller\":true,\"indexed_at\":1594998036.541526317596435546875,\"last_location\":\"https:\\/\\/www.kushnercarlson.com\\/services\\/hoa-disputes-miami\\/?gclid=CjwKCAjwmMX4BRAAEiwA-zM4JmSzacVI_4SVYH8jQtQJqTbj4S_C_Dk_kAFOJupy9znOJeyiqzTKGRoCDAUQAvD_BwE\",\"inbound_rate_center\":{\"country\":\"US\",\"prefix\":\"1\",\"tollfree\":false},\"business_number\":\"+19492158967\",\"business_label\":\"Florida Campaigns\",\"receiving_number_id\":1328180,\"receiving_number_sid\":\"RPN34D8AC3F61E8848FEA641CEF711011AA72755D45A7A4B29FC50BE2CC12B8B3AA85B603A15C5D7DD4\",\"billed_amount\":800,\"billed_at\":\"2020-07-17T15:00:31\",\"caller_number_split\":[\"1\",\"202\",\"213\",\"4074\"],\"contact_number\":\"+12022134074\",\"excluded\":false,\"redacted\":false,\"tracking_number_format\":\"(305) 901-8871\",\"business_number_format\":\"(949) 215-8967\",\"caller_number_format\":\"(202) 213-4074\",\"alternative_number\":\"2022134074\",\"caller_number_complete\":\"+12022134074\",\"caller_number_bare\":\"2022134074\",\"tracking_number_bare\":\"3059018871\",\"caller_number\":\"+12022134074\",\"visitor\":true,\"call_path\":[{\"route_name\":\"Florida Campaigns\",\"route_id\":\"RPN34D8AC3F61E8848FEA641CEF711011AA72755D45A7A4B29FC50BE2CC12B8B3AA85B603A15C5D7DD4\",\"route_type\":\"PhysicalPhoneNumber\",\"started_at\":\"2020-07-17T07:58:33Z\"}],\"left_talk_time\":0,\"right_talk_time\":0,\"transfers\":[],\"call_status\":\"answered\",\"status\":\"answered\",\"spotted\":[],\"callbacks\":[],\"emails\":[],\"webvisit\":{\"score\":99.4269000000000033878677641041576862335205078125,\"keywords\":\"(not provided)\",\"referrer_host\":\"www.google.com\",\"referrer_path\":\"\\/\",\"location_host\":\"www.kushnercarlson.com\",\"location_path\":\"\\/services\\/hoa-disputes-miami\\/\",\"browser\":\"Chrome\",\"device\":\"Macintosh\",\"mobile\":\"desktop\"},\"day\":\"Friday\",\"month\":\"July\",\"hour\":\"07AM\",\"ga\":{\"utmz\":null,\"utma\":null,\"utmb\":null,\"utmc\":null,\"medium\":null,\"campaign\":null,\"cid\":\"GA1.2.1640550001.1592244231\",\"gclid\":\"CjwKCAjwmMX4BRAAEiwA-zM4JmSzacVI_4SVYH8jQtQJqTbj4S_C_Dk_kAFOJupy9znOJeyiqzTKGRoCDAUQAvD_BwE\",\"gclsrc\":null},\"visitor_ip\":\"2600:1700:189b:6180:c58e:5bb3:185a:733b\",\"tag_list\":[],\"latitude\":38.8999000000000023646862246096134185791015625,\"longitude\":-77.031599999999997407940099947154521942138671875,\"extended_lookup_on\":true,\"legs\":[]}', '2020-07-17 07:58:34', '2020-07-17 08:00:44'),
('fc9c8f10-c648-11ea-8aad-b1f36ea2b0e2', 'log-call-no-answer-80aaf67f02c180e0', '(408) 507-8105', 'Dass Jagjit', 'Google AdWords - HOA (Orange County)', NULL, 'KS', '/services/hoa-disputes-in-california/', 'Safari', 'Macintosh', 0, 0, 0, 'no-answer', 'completed', 'completed', NULL, NULL, NULL, 'update-call', '{\"id\":929212983,\"sid\":\"log-call-no-answer-80aaf67f02c180e0\",\"account_id\":127250,\"name\":\"Dass Jagjit\",\"cnam\":\"Dass Jagjit\",\"search\":null,\"referrer\":null,\"location\":\"https:\\/\\/www.kushnercarlson.com\\/services\\/hoa-disputes-in-california\\/?gclid=EAIaIQobChMIpJ2qhOjN6gIVAm6GCh1UxwBEEAAYASAAEgIi1_D_BwE\",\"source\":\"Google AdWords - HOA (Orange County)\",\"source_id\":626534,\"source_sid\":\"TSOF6FC2D2594D22C52C7F22FA76C7AEAFAB04CFB6B2B3CB90A42E3C9E500A35E9B\",\"tgid\":3055508,\"likelihood\":100,\"duration\":0,\"direction\":\"form\",\"talk_time\":0,\"ring_time\":0,\"hold_time\":0,\"wait_time\":0,\"parent_id\":null,\"email\":\"balbirucd@hotmail.com\",\"street\":null,\"city\":null,\"state\":\"KS\",\"country\":\"United States\",\"postal_code\":\"66941\",\"called_at\":\"2020-07-14 08:12 PM -07:00\",\"unix_time\":1594782734,\"tracking_number_id\":877307,\"tracking_number_sid\":\"TPNC3C4B23C348AEC2EE54EFD301979CD2E69EDB13D8CC47D0789E689FA196DB56B3E00B2504F5C92A6\",\"tracking_number\":\"+19495061334\",\"tracking_label\":\"HOA - Orange County\",\"dial_status\":\"no-answer\",\"is_new_caller\":true,\"indexed_at\":1594783334.103298187255859375,\"last_location\":\"https:\\/\\/www.kushnercarlson.com\\/services\\/hoa-disputes-in-california\\/?gclid=EAIaIQobChMIpJ2qhOjN6gIVAm6GCh1UxwBEEAAYASAAEgIi1_D_BwE\",\"inbound_rate_center\":{\"country\":\"US\",\"prefix\":\"1\",\"tollfree\":false},\"caller_number_split\":[\"1\",\"408\",\"507\",\"8105\"],\"contact_number\":\"+14085078105\",\"excluded\":false,\"redacted\":false,\"tracking_number_format\":\"(949) 506-1334\",\"caller_number_format\":\"(408) 507-8105\",\"alternative_number\":\"4085078105\",\"caller_number_complete\":\"+14085078105\",\"caller_number_bare\":\"4085078105\",\"tracking_number_bare\":\"9495061334\",\"caller_number\":\"+14085078105\",\"visitor\":true,\"call_path\":[{\"route_name\":\"Facebook Offline Conversion\",\"route_id\":\"79377\",\"route_type\":\"RoutingRule\",\"started_at\":\"2020-07-14T20:14:15Z\"}],\"left_talk_time\":0,\"right_talk_time\":0,\"transfers\":[],\"call_status\":\"completed\",\"status\":\"completed\",\"spotted\":[],\"callbacks\":[],\"emails\":[],\"webvisit\":{\"score\":100,\"keywords\":null,\"referrer_host\":null,\"referrer_path\":null,\"location_host\":\"www.kushnercarlson.com\",\"location_path\":\"\\/services\\/hoa-disputes-in-california\\/\",\"browser\":\"Safari\",\"device\":\"Macintosh\",\"mobile\":\"desktop\"},\"day\":\"Tuesday\",\"month\":\"July\",\"hour\":\"08PM\",\"ga\":{\"utmz\":null,\"utma\":null,\"utmb\":null,\"utmc\":null,\"medium\":null,\"campaign\":null,\"cid\":\"GA1.2.2117714117.1594773693\",\"gclid\":\"EAIaIQobChMIpJ2qhOjN6gIVAm6GCh1UxwBEEAAYASAAEgIi1_D_BwE\",\"gclsrc\":null},\"visitor_ip\":\"2601:646:9601:3890:18bb:e8f4:2aa3:b69e\",\"tag_list\":[],\"notes\":null,\"latitude\":39.75999999999999801048033987171947956085205078125,\"longitude\":-98.5,\"extended_lookup_on\":true,\"form\":{\"number_to_call\":\"log-call-no-answer-121ad9400ec77748\",\"customer_number_to_dial\":\"+14085078105\",\"name\":null,\"email\":\"balbirucd@hotmail.com\",\"trackback_id\":\"5f0e50b90001f1121397ca08\",\"form_id\":31730,\"form_name\":\"HOA Disputes\",\"custom\":[{\"value\":\"Sonia\",\"id\":\"field_1\",\"label\":\"First Name\"},{\"value\":\"Dass-Hanson\",\"id\":\"field_6\",\"label\":\"Your Last Name\"},{\"value\":\"I\'m having some issues with my HOA , Community Management Services, in Campbell. My first floor neighbor reported a water leak in their unit on 6\\/17\\/20. Plumber cut open their ceiling on 6\\/18\\/20, could not find source of the leak, and left--nothing happened afterwards. Neighbors continually called HOA, and there was no response. They finally got in touch with the HOA through a zoom association meeting on 6\\/22. Plumber did more inspections and found the leak generated in my 3rd floor unit, which I am currently renting out. The shower pipe within the wall had leaked. Repairs were carried out on 6\\/25\\/20--leak stopped, but first floor neighbors have not repaired their damaged roof or wall (roof is currently open). I opened a claim with State Farm, and after looking at CC&Rs and doing an investigation, they determined I was not found responsible of the damages claimed, and no evidence found me negligent and the CC&Rs do not contain contractual liability. The HOA is still expecting me to pay for the damages since they originated in my unit. I spoke with the association manager and explained my position--I would be expected to pay for the repair of my unit (plumbing almost $2000 and dry wall=waiting for estimate), the plumber hours(nearly $800), and my neighbor\'s damage (unknown, still waiting for estimate). The association manager said he would talk to the HOA\'s legal counsel--it has been a week, and I have not heard from him, and there is no response to my email this week. In addition, my first floor neighbor seems to expect me to pay for the damage, and seems to be waiting on me to do the repairs, while there may be mold growing and other issues. They have not taken any initiative on their part to take care of their property, and the HOA manager has not been responding to their emails either. They also told me they do not have insurance. Finally, I have not received any invoices detailing the plumbing repairs in my unit, and I am waiting to complete wall repairs in my laundry room until I receive those bills. I\'ve asked for them from HOA twice, to no avail; plumbing company cannot release them to me because they were contracted by HOA. I\'m wondering if you could help me on how to proceed further--at this point I am extremely concerned of the water damage that has occurred and the lack of actions being taken by the other people involved, as well as everyone assuming the financial responsibility for all of it is mine.\",\"id\":\"field_4\",\"label\":\"Message\"},{\"value\":[\"3:30pm\"],\"id\":\"field_8\",\"label\":\"Best Time to Call\",\"labels\":[\"3:30pm\"]},{\"value\":[\"I have read and agree to the disclaimer at the bottom of the page\"],\"id\":\"field_5\",\"label\":\"Agree\",\"labels\":[\"I have read and agree to the disclaimer at the bottom of the page\"]}]},\"legs\":[]}', '2020-07-14 20:12:16', '2020-07-14 20:22:15'),
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