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('e68c20d0-e9a7-11ea-af0c-75b898adf33a', 'log-call-no-answer-0f4e1e543d5de694', '(415) 571-7673', 'Ariel Adams', 'Google AdWords - HOA (Orange County)', 'Bel Air Beverly Crest', 'CA', '/services/hoa-disputes-los-angeles/', 'Firefox', 'Windows', 0, 0, 0, 'no-answer', 'completed', 'completed', NULL, NULL, NULL, 'update-call', '{\"id\":980469392,\"sid\":\"log-call-no-answer-0f4e1e543d5de694\",\"account_id\":127250,\"name\":\"Ariel Adams\",\"cnam\":\"Ariel Adams\",\"search\":\"(not provided)\",\"referrer\":\"https:\\/\\/www.google.com\\/\",\"location\":\"https:\\/\\/www.kushnercarlson.com\\/services\\/hoa-disputes-los-angeles\\/\",\"source\":\"Google AdWords - HOA (Orange County)\",\"source_id\":626534,\"source_sid\":\"TSOF6FC2D2594D22C52C7F22FA76C7AEAFAB04CFB6B2B3CB90A42E3C9E500A35E9B\",\"tgid\":3055508,\"likelihood\":100,\"duration\":0,\"direction\":\"form\",\"talk_time\":0,\"ring_time\":0,\"hold_time\":0,\"wait_time\":0,\"parent_id\":null,\"email\":\"arieladams@gmail.com\",\"street\":null,\"city\":\"Bel Air Beverly Crest\",\"state\":\"CA\",\"country\":\"United States\",\"postal_code\":\"90069\",\"called_at\":\"2020-08-28 08:29 PM -07:00\",\"unix_time\":1598671790,\"tracking_number_id\":877307,\"tracking_number_sid\":\"TPNC3C4B23C348AEC2EE54EFD301979CD2E69EDB13D8CC47D0789E689FA196DB56B3E00B2504F5C92A6\",\"tracking_number\":\"+19495061334\",\"tracking_label\":\"HOA - Orange County\",\"dial_status\":\"no-answer\",\"is_new_caller\":true,\"indexed_at\":1598672390.5503242015838623046875,\"last_location\":\"https:\\/\\/www.kushnercarlson.com\\/services\\/hoa-disputes-los-angeles\\/\",\"inbound_rate_center\":{\"country\":\"US\",\"prefix\":\"1\",\"tollfree\":false},\"caller_number_split\":[\"1\",\"415\",\"571\",\"7673\"],\"contact_number\":\"+14155717673\",\"excluded\":false,\"redacted\":false,\"tracking_number_format\":\"(949) 506-1334\",\"caller_number_format\":\"(415) 571-7673\",\"alternative_number\":\"4155717673\",\"caller_number_complete\":\"+14155717673\",\"caller_number_bare\":\"4155717673\",\"tracking_number_bare\":\"9495061334\",\"caller_number\":\"+14155717673\",\"visitor\":true,\"call_path\":[{\"route_name\":\"Facebook Offline Conversion\",\"route_id\":\"79377\",\"route_type\":\"RoutingRule\",\"started_at\":\"2020-08-28T20:31:51Z\"}],\"left_talk_time\":0,\"right_talk_time\":0,\"transfers\":[],\"call_status\":\"completed\",\"status\":\"completed\",\"spotted\":[],\"callbacks\":[],\"emails\":[],\"webvisit\":{\"score\":100,\"keywords\":\"(not provided)\",\"referrer_host\":\"www.google.com\",\"referrer_path\":\"\\/\",\"location_host\":\"www.kushnercarlson.com\",\"location_path\":\"\\/services\\/hoa-disputes-los-angeles\\/\",\"browser\":\"Firefox\",\"device\":\"Windows\",\"mobile\":\"desktop\"},\"day\":\"Friday\",\"month\":\"August\",\"hour\":\"08PM\",\"ga\":{\"utmz\":null,\"utma\":null,\"utmb\":null,\"utmc\":null,\"medium\":null,\"campaign\":null,\"cid\":\"GA1.2.956330271.1598668944\"},\"visitor_ip\":\"2605:e000:9a05:e100:f0fb:fa98:e520:6768\",\"tag_list\":[],\"notes\":null,\"latitude\":34.09429999999999694182406528852880001068115234375,\"longitude\":-118.381000000000000227373675443232059478759765625,\"extended_lookup_on\":true,\"form\":{\"number_to_call\":\"log-call-no-answer-c085338944c44af2\",\"customer_number_to_dial\":\"+14155717673\",\"name\":null,\"email\":\"arieladams@gmail.com\",\"trackback_id\":\"5f49c08d0001f1122fc7e285\",\"form_id\":31730,\"form_name\":\"HOA Disputes\",\"custom\":[{\"value\":\"Ariel\",\"id\":\"field_1\",\"label\":\"First Name\"},{\"value\":\"Adams\",\"id\":\"field_6\",\"label\":\"Your Last Name\"},{\"value\":\"Hello there at Kushner Carlson, \\r\\n\\r\\nThank you in advance for your time. I will try to keep this brief: as a non-practicing attorney I respect your time and will try to focus on the facts. \\r\\n\\r\\nI would like to explore the possibility of suing the HOA organization responsible for my condominium unit\'s building in West Hollywood (1050 N. Edinburgh Ave. 90046). To make a long story short, they are attempting to compel me to pay for a repair made in a common area - merely because it was of a water utility pipe that went to my unit. There was a leak, they fixed it. And now they are trying to get me to pay for the plumbing bill. I believe they are also taking this action because they want me to be responsible to the LADWP for paying for the leaking water. Again, this was a pipe going to (not from) my unit in a common area close to the sidewalk under a planter. \\r\\n\\r\\nThe HOA and their attorney (their firm is kgswlaw.com) are relying on a vague interpretation of a clause in the CC&R document, and their claim is highly discretionary in that they are choosing to take action against me in a discriminatory way (I can\'t say why that might be). \\r\\n\\r\\nI was informed by the HOA\'s action against me via a letter and informing me that there was a hearing to discuss the matter. Prior to the hearing I prepared a thorough legal defense of my position including citing case law, etc... The hearing was not mediated by an independent third party. Despite not substantively responding to any of my legal claims, the HOA (via their attorney), informed me that they are still going to move forward and assess me for the price of the repairs. \\r\\n\\r\\nI believe the HOA, the property management firm, and the attorneys involved are all acting in bad faith. They are pursuing a meritless claim, and if their goal is to avoid paying money, then their attorney\'s fees will vastly exceed the cost of the plumbing repairs. \\r\\n\\r\\nWhy they are doing this confounds me to be honest, but I am prepared to sue them for harassment and damages given that I feel there is a strong argument to demonstrate they are acting in bad faith - given the lack of reasonably believing a homeowner should be liable for covering normal common area repairs and given their lack of substantively responding to any of my defenses while choosing to proceed with their action to collect.\\r\\n\\r\\nI am not up to date on the types of damages I can recover or the best course of action here. 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In 2003-2005 HOA investigated sagging in front and back of home.  Reports stated damage was out of code and suggested remediation.  HOA chose to do nothing.  In January 2018, I sent reports to management company saying that the situation had become much worse in the last few months.  They sent an engineer out in May and I didn\'t hear from them until I asked what was going on in August.  They said they were discussing with insurance agent and their attorney.  In October a contractor was to contact me.  I was out of town and unavailable until the 22nd, when he was out of town until some time in January, 2019.  By then, I had water damage in master bedroom and dining room underneath because of another problem they fixed with caulking many years before.  At a meeting on April 5, the contractor proved that water was from rotted framing around upstairs window, which HOA was saying was because of new windows I installed in summer of 2005.  Structural issues were also discussed at April 5 meeting, when I mentioned that a crack in the garage floor was forming.  They were going to send the contractor and engineer out to look at it, which happened April 26.  Work on water damage was completed.  On April 15 I asked about structural issues, on May 17 management said I was going to get a follow up from HOA attorney and finally on July 2, after asking about the follow up on June 11, HOA attorney sent letter stating CCRs for what I was responsible for paying from the water damage.   After not hearing anything about structural issues, I retained an attorney to move things forward on July 15, 2019.  He sent letter to HOA attorney on August 1 reiterating all that occurred since January 31, 2018 with management company and put in a formal demand that HOA agrees to immediately participate in 1\\/2 day mediation conducted by Alternative Resolution Center, Inc.  In a later communication, we also said we\'d participate in an IDR.  HOA attorney agreed to mediation, but never got back with dates. Nothing was done until I again contacted my attorney on January 2, 2020.  We started mediation process forcing HOA to respond.  At February HOA meeting, I was informed by the manager in front of the entire board that a new firm was hired and assumed duties as of January 1, 2020.  In fact, old HOA attorney office tried to deal with my attorney until February 26, saying they were unable to contact board.  New attorney came on board February 27, received file on March 5.  A March 16 email said new attorney was trying to schedule a meeting with the board.  April 24, HOA attorney stated, \\\"still waiting to have a meeting with the entire board.\\\"  On May 11, I spoke with HOA president and he told me that they attorneys were handling this and that a mediation was forthcoming.  My attorney had no information on this when asked.  On June 1, my attorney got email that HOA attorney spoke with board and would give us copies of 2018 and 2019 reports under mediation privilege. (I was already given a copy of the 2018 report in October 2018.) On June 26, HOA attorney, management company, contractor and engineer met at my home with me and my attorney.  Again, after several promises and delays, we received an email on September 3, \\\"pursuant to our discussion and for settlement purposes only, the Association is prepared to retain the services of a contractor to perform repair related work in your client\'s residence as follows: . . .\\\"  No mention of recovering attorney fees, for which I should not have had to acquire.  On August 31, my attorney said only recourse was to, \\\"either (1) file a lawsuit in Superior Court, or (2) try to initiate a paid arbitration proceeding, or seek to have a judicial referee appointed by agreement to give a binding determination (they may oppose appointment of a judicial referee).  Mediation is a nonbinding procedure (meaning the parties choose whether or not to reach a resolution, as a resolution is not imposed on the parties by any third party).\\\"  Since, we have terminated our relationship.  What can your firm do to help me on this dire matter?\",\"id\":\"field_4\",\"label\":\"Message\"},{\"value\":[\"I have read and agree to the disclaimer at the bottom of the page\"],\"id\":\"field_5\",\"label\":\"Agree\",\"labels\":[\"I have read and agree to the disclaimer at the bottom of the page\"]}]},\"legs\":[]}', '2020-10-26 11:41:47', '2020-10-26 11:51:47'),
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As I was entering the bar (Arm)actually came off the gate crashing into my car. Although I left a message for the property manager immediately it took a couple weeks to have them say get an estimate and forward to us. I did this $2100 damage. I emailed to them a week later I received a call and email from the insurance adjuster saying it definitely was a mechanical defect but the HOA has something in the by laws saying they are not responsible. At this point I notified the company that maintains the gate. They just got back to me saying it is after 30 day period and they aren\\u2019t responsible. 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With CME Group, you can trade all asset classes, optimize across the trading cycle, and analyze performance with industry-leading data solutions. 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I had a swarm of termites enter my unit a few months ago. I notified the HOA, they initially said it was only my unit and I would have to spot treat it and pay for it myself.\\r\\nI then saw in the CC&R\'s that we are required to have \\\"Common areas inspected for wood destroying pests and shall take appropriate corrective measures.\\\" I then got three quotes regarding termites, one that went around the building and noted termites in our common areas. I then showed this to the HOA, they demanded I get an inspection for the common areas. Termites were found in many areas determined \\\"common areas\\\" by the HOA Management company recommended vendor, they recommended that we tent. We have not tented in over 15 years. Then, one owner who owns and rents out two of our seven units said that he did not believe any \\\"free\\\" termite  inspection recommendation and that he wanted his termite vendor to inspect the property as a \\\"paid\\\" inspection. He has in the past not wanted to spend money as he is basically a landlord. Several other owners also do not want to spend money and agreed to have a \\\"paid\\\" inspection.\\r\\nWe now have four recommendations to tent, one that went around all common areas and recommended to tent and  we haven\'t tented in over 15 years. I am afraid that the \\\"paid\\\" vendor might be influenced by the owner who is demanding this, and if they recommend to just spot treat instead of tent like the previous \\\"free\\\" recommendations, that some owners will want to do this and our building will continue to have termite issues and damage as spot treating does not get rid of all termites.\\r\\nI want to know direction on if I have legal grounds to demand tenting based on the recommendations we already have, regardless if they are \\\"free\\\" or not. these were all done by termite experts including Terminex. Also, as LA has a stay at home rule now per COVID, that I am not demanding now that everyone leave their homes and tent, but to schedule a date in Spring so owners\\/renters have time to make arrangements. I believe this might fall under failure to repair based on the recommendations we already have.\",\"id\":\"field_4\",\"label\":\"Message\"},{\"value\":[\"2:00pm\"],\"id\":\"field_8\",\"label\":\"Best Time to Call\",\"labels\":[\"2:00pm\"]},{\"value\":[\"I have read and agree to the disclaimer at the bottom of the page\"],\"id\":\"field_5\",\"label\":\"Agree\",\"labels\":[\"I have read and agree to the disclaimer at the bottom of the page\"]}]},\"legs\":[]}', '2020-12-08 12:06:50', '2020-12-08 12:16:49'),
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('e93becc0-9648-11ea-8543-410eac5524f3', 'log-call-no-answer-8e49ed9e66dccb5a', '(202) 316-0969', 'Hirn Richard', 'Google AdWords - HOA (Orange County)', 'Laguna Woods', 'CA', '/services/hoa-disputes-orange-county/', 'Safari', 'Macintosh', 0, 0, 0, 'no-answer', 'completed', 'completed', NULL, NULL, NULL, 'update-call', '{\"id\":872319023,\"sid\":\"log-call-no-answer-8e49ed9e66dccb5a\",\"account_id\":127250,\"name\":\"Hirn Richard\",\"cnam\":\"Hirn Richard\",\"search\":\"(not provided)\",\"referrer\":\"https:\\/\\/www.google.com\\/\",\"location\":\"https:\\/\\/www.kushnercarlson.com\\/services\\/hoa-disputes-orange-county\\/?gclid=Cj0KCQjw2PP1BRCiARIsAEqv-pTeXYx7vOVRNj199s81nQWaitU4yMMzMogQTY5fFiBGzPmU3wmbqHYaAqcHEALw_wcB\",\"source\":\"Google AdWords - HOA (Orange County)\",\"source_id\":626534,\"source_sid\":\"TSOF6FC2D2594D22C52C7F22FA76C7AEAFAB04CFB6B2B3CB90A42E3C9E500A35E9B\",\"tgid\":3055508,\"likelihood\":100,\"duration\":0,\"direction\":\"form\",\"talk_time\":0,\"ring_time\":0,\"hold_time\":0,\"wait_time\":0,\"parent_id\":null,\"email\":\"jamcguigan@gmail.com\",\"street\":null,\"city\":\"Laguna Woods\",\"state\":\"CA\",\"country\":\"United States\",\"postal_code\":\"92637\",\"called_at\":\"2020-05-14 06:10 PM -07:00\",\"unix_time\":1589505046,\"tracking_number_id\":877307,\"tracking_number_sid\":\"TPNC3C4B23C348AEC2EE54EFD301979CD2E69EDB13D8CC47D0789E689FA196DB56B3E00B2504F5C92A6\",\"tracking_number\":\"+19495061334\",\"tracking_label\":\"HOA - Orange County\",\"dial_status\":\"no-answer\",\"is_new_caller\":true,\"indexed_at\":1589505646.168352603912353515625,\"last_location\":\"https:\\/\\/www.kushnercarlson.com\\/services\\/hoa-disputes-orange-county\\/?gclid=Cj0KCQjw2PP1BRCiARIsAEqv-pTeXYx7vOVRNj199s81nQWaitU4yMMzMogQTY5fFiBGzPmU3wmbqHYaAqcHEALw_wcB\",\"inbound_rate_center\":{\"country\":\"US\",\"prefix\":\"1\",\"tollfree\":false},\"caller_number_split\":[\"1\",\"202\",\"316\",\"0969\"],\"contact_number\":\"+12023160969\",\"excluded\":false,\"redacted\":false,\"tracking_number_format\":\"(949) 506-1334\",\"caller_number_format\":\"(202) 316-0969\",\"alternative_number\":\"2023160969\",\"caller_number_complete\":\"+12023160969\",\"caller_number_bare\":\"2023160969\",\"tracking_number_bare\":\"9495061334\",\"caller_number\":\"+12023160969\",\"visitor\":true,\"call_path\":[{\"route_name\":\"Facebook Offline Conversion\",\"route_id\":\"79377\",\"route_type\":\"RoutingRule\",\"started_at\":\"2020-05-14T18:12:47Z\"}],\"left_talk_time\":0,\"right_talk_time\":0,\"transfers\":[],\"call_status\":\"completed\",\"status\":\"completed\",\"spotted\":[],\"callbacks\":[],\"emails\":[],\"webvisit\":{\"score\":100,\"keywords\":\"(not provided)\",\"referrer_host\":\"www.google.com\",\"referrer_path\":\"\\/\",\"location_host\":\"www.kushnercarlson.com\",\"location_path\":\"\\/services\\/hoa-disputes-orange-county\\/\",\"browser\":\"Safari\",\"device\":\"Macintosh\",\"mobile\":\"desktop\"},\"day\":\"Thursday\",\"month\":\"May\",\"hour\":\"06PM\",\"ga\":{\"utmz\":null,\"utma\":null,\"utmb\":null,\"utmc\":null,\"medium\":null,\"campaign\":null,\"cid\":\"GA1.2.56503325.1589500694\",\"gclid\":\"Cj0KCQjw2PP1BRCiARIsAEqv-pTeXYx7vOVRNj199s81nQWaitU4yMMzMogQTY5fFiBGzPmU3wmbqHYaAqcHEALw_wcB\",\"gclsrc\":null},\"visitor_ip\":\"216.115.243.33\",\"tag_list\":[],\"notes\":null,\"latitude\":33.61030000000000228510543820448219776153564453125,\"longitude\":-117.724999999999994315658113919198513031005859375,\"extended_lookup_on\":true,\"form\":{\"number_to_call\":\"log-call-no-answer-eab70f737ea140ad\",\"customer_number_to_dial\":\"+12023160969\",\"name\":null,\"email\":\"jamcguigan@gmail.com\",\"trackback_id\":\"5ebddb140001f1126a66e25d\",\"form_id\":31730,\"form_name\":\"HOA Disputes\",\"custom\":[{\"value\":\"April\",\"id\":\"field_1\",\"label\":\"First Name\"},{\"value\":\"McGuigan\",\"id\":\"field_6\",\"label\":\"Your Last Name\"},{\"value\":\"Hello! \\r\\nI am leasing my mother\'s coop at Laguna Woods Village, as she is 93 and moved to assisted living after a broken hip. I had owned my own coop at LWV for 3 years prior to this.\\r\\n(My past dealings with the management service of LWV have mostly been in vain, stressful, frustrating and exhausting...)\\r\\nIn January, as I was moving in as lessee (and co-trustee) of mother\'s coop, after remodeling the unit, the shower overflowed, probably due to construction, so I called the HOA (VMS) maintenance and had the shower drain snaked which solved the problem and the drain has been perfect since then. \\r\\n(Although the plumber they sent was oafish and grabbed my brand new pink towel to mop up the floor - I tell you this because that experience adds to my resistance to allow another inspection - see below.)\\r\\nBut right after the snaking - in January or February, the Village Management Service of Laguna Woods Village sent a threatening letter to my aged mother stating this was a final notice that she must allow a moisture intrusion inspection immediately or she might be relieved of membership. Neither she nor I had heard of it before this. There was also a phone message from the moisture intrusion office to set up an appointment for the inspection. Right after this, the COVID situation began, and sheltering in place was recommended by VMS. My mother just received another letter today (May 14) and I just received another voicemail from the woman at the moisture intrusion office to set up an inspection. But I am immune-sensitive and have had shingles for 2 months and myoencephalitis and there is no way it makes any sense to allow a stranger in my coop right now, especially with all the fear-based guidance to not even visit my own family members. I haven\'t been out in 6 weeks. With the global health emergency, can you help me prevent this matter from going further? I have found VMS staff to be young, unprofessional, bored, red-tape-oriented, and certainly not focussed on needs and concerns of residents, and  this particular employee seems especially insensitive.\\r\\nI am an attorney, associate member of the Virginia Bar, and my husband who is in Maryland is a practicing DC attorney.\\r\\nI look forward to your assistance!\\r\\nKind regards,\\r\\nApril McGuigan\",\"id\":\"field_4\",\"label\":\"Message\"},{\"value\":[\"12:00pm\"],\"id\":\"field_8\",\"label\":\"Best Time to Call\",\"labels\":[\"12:00pm\"]},{\"value\":[\"I have read and agree to the disclaimer at the bottom of the page\"],\"id\":\"field_5\",\"label\":\"Agree\",\"labels\":[\"I have read and agree to the disclaimer at the bottom of the page\"]}]},\"legs\":[]}', '2020-05-14 18:10:48', '2020-05-14 18:20:47'),
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